§2198. Zero tolerance policy

            A. The company shall implement a zero tolerance policy regarding a driver's activities while accessing the company's digital network. The zero tolerance policy shall address the use of drugs or alcohol while a driver is providing prearranged rides or is logged into the company's digital network, regardless of whether the driver is providing prearranged rides. The company shall provide notice of this policy on its website as well as procedures to report a complaint about a driver with whom a rider was matched and whom the rider reasonably suspects was under the influence of drugs or alcohol during the course of the prearranged ride.

            B. Upon receipt of a rider's complaint alleging a violation of the zero tolerance policy, the company shall suspend the alleged driver's ability to accept trip requests through the company's digital network immediately and shall conduct an investigation into the reported incident. The suspension shall last the duration of the investigation.

            C. The company shall maintain records relevant to the enforcement of this requirement for a period of at least two years from the date that a rider's complaint is received by the company.

            Acts 2019, No. 286, §2, eff. July 1, 2019.